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Satisfaction Guarantee

Satisfaction Guarantee

One Flower has a proud history of delivery flowers Australia wide, quality and freshness is our mantra.

On some occasions, rare as they are, the life of the flowers you order are sometimes shortened due to external influences out of our control. For example:

  • Extreme weather conditions particularly in Northern regions of Australia like Darwin, Townsville, Cairns, Brisbane, Gladstone, and Broome
  • Flower grower production techniques
  • Transportation

In that regard, if the flowers you order start to wilt within 24 hours of delivery, and the person you have delivered flowers to has adhered to our carefully crafted ‘flower care’ instructions please contact one of our staff at One Flower and we will look into the issue for you. To support this however, please be aware that we will require a photo of the product within the 24 hour timeframe.