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Substitution Policy

One Flower Substitution Policy

All our flowers are individually crafted by the best flower designer in Australia. One Flower will do everything in its power to truly represent with a delivered product, the product images we have on our website. However, from time to time, this will not always be possible due to flower supply and seasonality. Therefore, on the occasion that a flower is not available due to the above reasons, One Flower reserves the right to substitute with a similar flower with at least equal value to, or even better quality to the flower that has been ordered.