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Terms & Conditions

One Flower is a wholly owned subsidiary of Lily’s Florist which has a network of over 2000 florists located all over Australia: ABN 1783 0858 659.

All customers of One Flower that orders flowers agree to the following conditions. One Flower reserves the right to change these conditions, at any time, at their own discretion in the fairest possible way.

One Flower’s large network of florists have been strictly vetted meaning that, you as the customers, are simply connecting with the best florists in Australia. The result is really simple; the best flowers available. Our florists are highly awarded, respected, have years of experience, and are the best in their fields.

One Flower offers a same day flower delivery service to all corners of Australia with a standard delivery fee of $10.95. In the unlikely event that your flower order fall out of our standard delivery areas you may be required to pay an extra delivery fee. That being said we will cover the extra delivery fee to a certain point. If an extra delivery fee is required, you will be contacted by one of our lovely staff to discuss the issue.

One Flower staff will never guarantee a delivery time, it’s simply not possible due the so many factors like:

  • Weather
  • Order volume
  • Traffic
  • Wrong address
  • Road works

That being said One Flower will usually delivery your flower order within a reasonable timeframe. So that is, if you order flowers the day before the delivery, the flowers will usually be delivered the morning after. If you are ordering flowers for same day delivery the flowers will usually be delivered that afternoon up to 6pm for a residential address, or 5pm for a business address.

If you are ordering from One Flower for Valentine’s Day, Christmas Day, or Mother’s Day, please be aware that flower order delivery times may vary due to the extremely high volume of flower orders. These days are akin to our Boxing Day Sales.

If you have ordered flowers going to a rural address we both cannot guarantee that your flowers will get delivered.

One Flower does not deliver flowers to PO Boxes in Australia.

If you order flowers that fall outside of our delivery zone, which is very unlikely, one of our friendly staff will contact you to organise a full refund.

If you have placed a flower order with One Flower it is your responsibility to ensure that the delivery details are correct.

Flower Payment Options

One Flower accept payment by PayPal, Visa, MasterCard, and American Express. We do not charge a credit card fee for any of these payment options.